LEADERSHIP COURSEYour team's silence isn't agreement.
BEND is a five-step way to hear one person well, check the real
need, and answer fairly and warmly, even when the answer is no.
Same process and same criteria for everyone. Outcomes can
differ. Protocol can't.
See the five steps
"Everyone agreed with me in every meeting. I thought that meant I was a great leader."
THE METHOD
Five steps. One steady leader.
B
Be Quiet
Listen to understand.
No Fixing, no defending
E
Echo
Reflect it back until they say "yes, that's it."
N
Need check
Flexible or rigid? The ask is not always the need.
D
Decide out loud
Yes, partly, or no. Warm, clear, with a reason.
+
Follow through
Share what you can, name what you can't, set the date.
What you leave with
A written decision-criteria sheet to use the same way every time
Echo and "no" scripts for your hardest conversations
A follow-up calendar template
A deep understanding of the process that will help you navigate any conversation.
How it works
Self-paced online: five sections, about 3 hours, short lessons plus a practice exercise each.
Live for your leaders: a 3.5-hour half-day on site or virtual.
$500